Refund Policy

Refund Policy

Our policy lasts 7 days from the delivery of the product. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The product must have a significant difference between description on this website/web store and the actual product. Please note that we don’t accept returns unless their is some fault from our side.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, etc.  We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards

  • Downloadable products(if any)

  • Some health and personal care items

To complete your return, we may require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, cassette tape, or vinyl record that has been opened.

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 7 days after delivery shall not be accepted.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at gaunaturalproducts@gmail.com

Sale/Discounted  items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at  gaunaturalproducts@gmail.com and send your item to: Gau Natural, Y-8A Basement, Hauz Khas, New Delhi 110016 India.

Gifts

We do not accept Gifts returns unless their is a damage of the product from our side, subject to the above conditions.

Shipping

To return your product, after approval in most locations our shipping partner will pick it up, at new locations you may need to send the product at: Gau Natural, Y-8A Basement, Hauz Khas, New Delhi 110016 India.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We recommend you to use trackable shipping partner in case of return shipment by your side.